The Role of Business Communication Culture in Work Stress and Burnout: A Quantitative Analysis

Sažetak

This paper examines how business communication culture
influences work-related stress and burnout across diverse organizational
sectors. Using a quantitative survey of 107 employees and validated
instruments such as the Maslach Burnout Inventory (MBI) and
the Perceived Stress Scale (PSS), the study analyzes the effects of open,
hierarchical, and disorganized communication practices on emotional
exhaustion, depersonalization, and perceived control. Results
show that open and transparent communication serves as a protective
factor, while hierarchical and disorganized patterns significantly
increase misunderstanding frequency, reduce perceived autonomy,
and elevate stress. Emotional exhaustion was the most pronounced
burnout dimension, particularly in sectors with high interpersonal
demands. Findings highlight the mediating role of perceived control
and confirm that communication quality is a central predictor of psychological
well-being at work. The study contributes to organizational
communication research by offering evidence-based recommendations
for leadership communication training and structured communication
protocols.