Mediation and facilitation techniques in business communication: a communication perspective and implications for the education of economists

Sažetak

 The paper analyses mediation and facilitation as communication-based approaches to managing interaction in a business context. From a communication perspective, it examines their fundamental characteristics, key techniques and areas of application in organisations. Particular emphasis is placed on the role of these approaches in conflict management, the facilitation of group processes and decision-making through communication. The analysis shows that mediation and facilitation, although different in terms of their goals and contexts of application, function as complementary approaches and jointly contribute to improving the quality of organisational communication. In addition, the paper highlights the importance of integrating mediation and facilitation competences into the education of economists, with an emphasis on practical forms of learning such as simulations and case studies. In conclusion, mediation and facilitation are recognised as important tools of contemporary communication management in complex organisational environments.