“UPRAVLJANJE ODNOSIMA S POTROŠAČIMA U FUNKCIJI ZADRŽAVANJA POTROŠAČA”. Ekonomski vjesnik/Econviews - Review of Contemporary Business, Entrepreneurship and Economic Issues 28, no. 2 (December 17, 2015): 583–598. Accessed August 24, 2025. https://ojs.srce.hr/index.php/ekonomski-vjesnik/article/view/3776.