The Effects of Digitalization on Customer Experience. ENTRENOVA - ENTerprise REsearch InNOVAtion Journal, [S. l.], v. 5, n. 1, p. 340–346, 2019. Disponível em: https://ojs.srce.hr/index.php/entrenova/article/view/13774. Acesso em: 6 oct. 2025.