Total Quality Management Practice in Croatian Language Service Provider Companies. ENTRENOVA - ENTerprise REsearch InNOVAtion, [S. l.], v. 4, n. 1, p. 431–439, 2018. Disponível em: https://ojs.srce.hr/index.php/entrenova/article/view/13946. Acesso em: 19 aug. 2025.