Social Business Process Management and Knowledge Intensive Processes. ENTRENOVA - ENTerprise REsearch InNOVAtion, [S. l.], v. 2, n. 1, p. 321–328, 2016. Disponível em: https://ojs.srce.hr/index.php/entrenova/article/view/14231. Acesso em: 19 aug. 2025.