Perception of Fairness of Interaction in Handling Complaints of Users of Travel Agency Services: Evidence from Serbia and Croatia. ENTRENOVA - ENTerprise REsearch InNOVAtion, [S. l.], v. 7, n. 1, p. 190–200, 2025. DOI: 10.54820/UMML5091. Disponível em: https://ojs.srce.hr/index.php/entrenova/article/view/20248. Acesso em: 19 aug. 2025.