[1]
“Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling”, entrenova, vol. 6, no. 1, pp. 195–211, Sep. 2020, Accessed: Aug. 19, 2025. [Online]. Available: https://ojs.srce.hr/index.php/entrenova/article/view/13455