“The Impact of Service Quality on Students’ Satisfaction and the Word-of-Mouth: The Case of the University of Rijeka Departments”. ENTRENOVA - ENTerprise REsearch InNOVAtion, vol. 2, no. 1, Oct. 2016, pp. 343-8, https://ojs.srce.hr/index.php/entrenova/article/view/14234.