“Perception of Fairness of Interaction in Handling Complaints of Users of Travel Agency Services: Evidence from Serbia and Croatia”. ENTRENOVA - ENTerprise REsearch InNOVAtion 7, no. 1 (July 16, 2025): 190–200. Accessed August 19, 2025. https://ojs.srce.hr/index.php/entrenova/article/view/20248.