EFFECTS OF WEB-BASED MINDFULNESS INTERVENTIONS ON EMPLOYEE WORK STRESS IN THE LIFE INSURANCE INDUSTRY: A NARRATIVE REVIEW

Abstract

The advent of the digital age in every walk of professional life, cushioned by privatization and globalization, has led to a significant change in working patterns in the service sector. Employees in the life insurance sector are facing an upswing in stress due to
stringent norms set by the Insurance Regulatory and Development Authority of India. The strict deadline and targets, alongside technological challenges, are affecting their productivity, mental health, and well-being. Web-based mindfulness interventions are
a platform to improve self-care, awareness, compassion, and well-being, and mitigate the chances of distress and burnout. This review aims to identify, critically evaluate, and encapsulate the literature on web-based mindfulness interventions on job stress in the life insurance sector employees. This study narratively reviews the potential effect of online mindfulness on improving the mental health and well-being of employees in the life insurance sector and assesses the extent to which such interventions can help mitigate stress. Future research needs to focus on specific characteristics of web based mindfulness interventions, which can be specifically designed for life insurance employees based on levels of guidance, the types of interventions, and different treatment latitudes.