Work Environment, Job Satisfaction, and Work Ability Among Nurses in Emergency Medical Services: A Pilot Study
DOI:
https://doi.org/10.26332/1yzxzt82Keywords:
emergency nursing, workplace environment, job satisfaction, pilot studyAbstract
Aim: To examine the association between the nursing work environment, job satisfaction, and work ability among emergency medical service nurses.
Methods: This pilot cross-sectional study was conducted among nurses working in emergency medical services in two Croatian counties between May and July 2024. Data were collected using a self-administered questionnaire including sociodemographic items and two validated instruments (PES-NWI and WAI). Nonparametric tests, correlation analysis, and bivariate and multivariate logistic regression were applied.
Results: Overall, 90 participants (92.8%) had good or excellent work ability (WAI). Staffing and Resource Adequacy differed significantly across work settings (P = 0.002), with lower WAI among dispatch or non-emergency transport staff (median 38.8) compared with Team I (median 43.0) and Team II (median 44.5) (P < 0.001). Work ability was significantly correlated with the nursing practice environment, job satisfaction, and belief in upcoming healthcare reforms, with the strongest association observed between job satisfaction and belief in healthcare improvements (Spearman's rho = 0.725). In multivariate logistic regression, nurses’ participation in hospital work predicted excellent work ability (OR 1.81; 95% CI 1.16–2.83).
Conclusion: The findings suggest that characteristics of the nursing work environment are associated with job satisfaction and work ability among emergency care nurses, highlighting the potential importance of supportive leadership, adequate staffing, and opportunities for professional participation.
Keywords: emergency nursing, workplace environment, job satisfaction, pilot study
References
1. Muir KJ, Sloane DM, Aiken LH, Hovsepian V, McHugh MD. The association of the emergency department work environment on patient care and nurse job outcomes. JACEP Open. 2023 Oct 1;4(5):e13040.
2. Thielmann B, Schnell J, Böckelmann I, Schumann H. Analysis of Work Related Factors, Behavior, Well-Being Outcome, and Job Satisfaction of Workers of Emergency Medical Service: A Systematic Review. Int J Environ Res Public Health. 2022 May 30;19(11):6660.
3. Rasmussen K, Pedersen AHM, Pape L, Mikkelsen KL, Madsen MD, Nielsen KJ. Work environment influences adverse events in an emergency department. Dan Med J. 2014 May;61(5):A4812.
4. Albashayreh A, Al Sabei SD, Al‐Rawajfah OM, Al‐Awaisi H. Healthy work environments are critical for nurse job satisfaction: implications for Oman. Int Nurs Rev. 2019 Sept;66(3):389–95.
5. Nantsupawat A, Kunaviktikul W, Nantsupawat R, Wichaikhum O ‐A., Thienthong H, Poghosyan L. Effects of nurse work environment on job dissatisfaction, burnout, intention to leave. Int Nurs Rev. 2017 Mar;64(1):91–8.
6. Liu K, You L, Chen S, Hao Y, Zhu X, Zhang L, et al. The relationship between hospital work environment and nurse outcomes in Guangdong, China: a nurse questionnaire survey. J Clin Nurs. 2012 May;21(9–10):1476–85.
7. Knežević B. Stres na radu i radna sposobnost zdravstvenih djelatnika u bolnicama [Internet]. [Zagreb]: Sveučilište u Zagrebu Medicinski fakultet Zagreb; 2010 [cited 2025 Apr 7]. Available from: https://urn.nsk.hr/urn:nbn:hr:105:667619
8. Smokrović E, Žvanut MF, Bajan A, Radić R, Žvanut B. The effect of job satisfaction, absenteeism, and personal motivation on job quitting: A survey of Croatian nurses. J East Eur Manag Stud. 2019;24(3):398–422.
9. Swiger PA, Patrician PA, Miltner RSS, Raju D, Breckenridge-Sproat S, Loan LA. The Practice Environment Scale of the Nursing Work Index: An updated review and recommendations for use. Int J Nurs Stud. 2017 Sept;74:76–84.
10. Smrekar M, Zaletel-Kragelj L, Franko A. Impact of sense of coherence on work ability: A cross-sectional study among Croatian nurses. Slov J Public Health. 2022 June 28;61(3):163–70.
11. Masum AKM, Azad MdAK, Hoque KE, Beh LS, Wanke P, Arslan Ö. Job satisfaction and intention to quit: an empirical analysis of nurses in Turkey. PeerJ. 2016 Apr 26;4:e1896.
12. Lucas P, Jesus É, Almeida S, Costa P, Cruchinho P, Teixeira G, et al. The Nursing Practice Environment and Job Satisfaction, Intention to Leave, and Burnout Among Primary Healthcare Nurses: A Cross-Sectional Study. Nurs Rep. 2025 June 21;15(7):224.
13. Sojane JS, Klopper HC, Coetzee SK. Leadership, job satisfaction and intention to leave among registered nurses in the North West and Free State provinces of South Africa. Curationis. 2016 Feb 25;39(1):10 pages.
14. Vayre E, Vonthron AM. Identifying Work-Related Internet’s Uses—at Work and Outside Usual Workplaces and Hours—and Their Relationships With Work–Home Interface, Work Engagement, and Problematic Internet Behavior. Front Psychol. 2019 Oct 11;10:2118.
15. Kowalczuk K, Krajewska-Kułak E, Sobolewski M. Factors Determining Work Arduousness Levels among Nurses: Using the Example of Surgical, Medical Treatment, and Emergency Wards. BioMed Res Int. 2019;2019:6303474.
16. Skela-Savič B, Sermeus W, Dello S, Squires A, Bahun M, Lobe B. How nurses’ job characteristics affect their self-assessed work environment in hospitals— Slovenian use of the practice environment scale of the nursing work index. BMC Nurs. 2023 Apr 6;22(1):100.
17. Phillips LA, De Los Santos N, Jackson J. Licenced practical nurses’ perceptions of their work environments and their intention to stay: A cross‐sectional study of four practice settings. Nurs Open. 2021 Nov;8(6):3299–305.
18. Abbasi M, Zakerian A, Akbarzade A, Dinarvand N, Ghaljahi M, Poursadeghiyan M, et al. Investigation of the Relationship between Work Ability and Work-related Quality of Life in Nurses. Iran J Public Health. 2017 Oct;46(10):1404–12.
19. Baier N, Roth K, Felgner S, Henschke C. Burnout and safety outcomes - a cross-sectional nationwide survey of EMS-workers in Germany. BMC Emerg Med. 2018 Dec;18(1):24.
20. Haile D, Gualu T, Zeleke H, Dessalegn B. Assessment of Job Satisfaction and Associated Factors among Nurses in East Gojjam Zone Public Hospitals Northwest Ethiopia, 2016. J Nurs Care [Internet]. 2017 [cited 2023 Jan 29];06(03). Available from: https://www.omicsgroup.org/journals/assessment-of-job-satisfaction-and-associated-factors-among-nurses-in-east-gojjam-zone-public-hospitals-northwest-ethiopia-2016-2167-1168-1000398.php?aid=89904
21. Sadeghi A. Survey of Nurses’ Job Satisfaction in Educational and Therapeutic Centers of Hamadan University of Medical Sciences. Sci J Hamadan Nurs Midwifery Fac. 2018 Apr 1;26(1):40–8.
22. Serafin L, Bjerså K, Doboszyńska A. Nurse job satisfaction at a surgical ward – a comparative study between Sweden and Poland. Med Pr. 2019 Apr 19;70(2):155–67.
23. Nabirye RC, Brown KC, Pryor ER, Maples EH. Occupational stress, job satisfaction and job performance among hospital nurses in Kampala, Uganda: Hospital nurses in Kampala, Uganda. J Nurs Manag. 2011 Sept;19(6):760–8.
24. Patterson PD, Moore CG, Sanddal ND, Wingrove G, LaCroix B. Characterizing job satisfaction and intent to leave among nationally registered emergency medical technicians: an analysis of the 2005 LEADS survey. J Allied Health. 2009;38(3):e84-91.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Bajan N, Raguž Vinković M, Kralik K, Vukušić M, Bajan A, Matijašić- Bodalec D, Mehičić A, Šolić K.

This work is licensed under a Creative Commons Attribution 4.0 International License.