INVESTIGATION OF THE MEDIATING ROLE OF LIFE SATISFACTION IN THE EFFECT OF EMOTIONAL LABOR ON WORK-LIFE BALANCE

Abstract

Purpose: The aim of the research is to test the mediating effect of life satisfaction (LS) on the impact of emotional labor (EL) on work-life balance (WLB).
Methodology: The research tested the mediating effect of LS on the impact of EL efforts of taxi drivers on WLB. The quantitative research used a questionnaire-based methodology to collect research data.
Results: A positive and weak relationship has been determined between EL and LS. Additionally, the results also show a similar relationship between LS and WLB. However, no statistically significant relationship was found between EL and WLB. In addition, the impact of EL on LS and the impact of LS on WLB have also been determined. In a model without LS, it was observed that EL did not have a significant effect on WLB.
Conclusion: Research findings are limited only to the perceptions of taxi drivers in a city. To generalize the results, the research model could be repeated in different cities and sectors for comparative analysis. Measures can be taken to improve employees’ life satisfaction. Thus, the EL efforts of employees will not be in vain, supporting them in maintaining and improving their WLB.